• Go to the button/link provided in the email sent to you after your purchase that says, 'View your order'. This link will redirect you to your order receipt and tracking information.
• Within the link, you will scroll down to 'Order actions' where you will see a button that says 'Cancel'.
• All HOME & ART and SKATEBOARDS cannot be canceled since they are made to order. Once those purchases are complete, those items are immediately sent to production. 
• If the button is grey/not clickable, we will have to wait for you to receive the product and then start the process of a return/refund.

• You can update your shipping address through your account dashboard, but this will not update the shipping address for an order you have already placed. 
• If your order is processing and you need to change the shipping address, please contact customer service immediately info@ragenationapparel.com
• If an order has already been shipped, you may reach out to the carrier to redirect the shipping address in some situations. 

• A PRE-ORDER item is still processing since they are still being shipped and/or going through the final quality check that we do by hand. This process is a little unpredictable. 
• Once the items are checked and stocked, we will pack your order and send it out for shipping. 
• Please order other available items separately to ensure those items do not sell out. 

• Once your order is dispatched, you'll receive a tracking number via email. You can track your order's progress through our website or the carrier's tracking system.

• Yes, we ship internationally. Shipping costs and times vary depending on the destination.
• Please review customs duties, import taxes, or fees. Every country is different, so we strongly advise you to research your country's customs policies before making a purchase. If you discover anything unique about your country's customs policies, please let us know before we ship your order, and we will do our best to make adjustments.
• Take note of which items are shipped separately, such as our HOME & ART items, SKATEBOARDS, and YOGA MATS.
• All promotions are USD offers! Please review your conversion rate when adding any promotion to your order at checkout. 

• You may receive more than one package for an order. For example all YOGA MATS, SKATEBOARDS, and HOME & ART  items are all shipped separately.

• HOME & ART  items take (3-5 days) to produce depending on the item. Then the shipping time begins. 
• For domestic orders, the average ship time may take 5-7 days, but this can vary based on location. Of course, you may always upgrade your shipping when placing your order, but this is never guaranteed.

• SKATEBOARDS are hand-crafted in the US using wood sourced from the Great Lakes region. Please allow up to 3-4 weeks for your custom board to cut, print, and cure.
• After that time, the decks are then shipped. Once the deck is ready for shipping, we will send you an email notification so you may keep an eye on your package.

• We apologize for any inconvenience. Please contact support within 30 days of receiving the product with your order number and photos of the defect. We will gladly arrange for a replacement or refund upon approval. Do not send the defective item back to us unless requested.

Please contact us within 30 days of receiving the product with photos of all the items you received and the order number. 

• Domestic orders: Send the product back to us with a pre-paid shipping label we will provide. Add the shipping label to the existing mailer and return it to the carrier. Once the tracking number updates for the returning item, we will arrange for a replacement with upgraded shipping and a gift for the trouble!
• International orders: We will refund your shipping costs since we are not able to provide a shipping label for international shipments. Add your own shipping label to the existing mailer and return it to the carrier. Once the tracking number updates for the returning item, we will arrange for a replacement with upgraded shipping and a gift for the trouble! 

• When items begin to sell out we can experience a problem with some of the last items available. If multiple customers checkout at the same time we have seen an item oversell. This means you may have purchased an item that is no longer in stock. 
• Our support team will reach out to you with options to continue with your order. If we do not receive a reply within 1-3 business days, we will cancel/refund the item so we may continue with the rest of your order.

• We provide a restock notification list for each item listed on the site. Within the product listing, you will see a red tag on the left side that says "NOTIFY ME WHEN AVAILABLE" where you can add your email and desired size. Then we will notify you when that item is available. 
• Manufacturing times and shipping can be unpredictable. It is not clear when each item will be restocked.

• Use our search bar to find specific items. You can also browse by category or use filters for a more refined search.

• We currently do not offer item reservations. However, you can add items to your wishlist for easy access later. You may also use “Shop Pay”, “Google Pay”, “Amazon Pay”, or “PayPal” to complete your purchase now and pay your order off over time. Application permitting.

• Yes, proper care can extend the life of your product. We provide specific care instructions on each product page, webpage, and on the product label. General tips include handwashing most items and hanging to air dry.

• We value your feedback! We will send you a request by email for product reviews on our website or contact our customer service team for any service feedback.

• Unfortunately, we do not facilitate custom order inquiries at this time.

• Please reach out through our Wholesale Inquiry page. If our team sees a good fit, we will reach back out to you with more information.

• ALL returns must be received in NEW - Resealable condition within 45 days from your purchase. No signs of wear, including deodorant stains, major wrinkling, cigarette odor or any other odor, pet hair, etc.
• Returns that do not follow these guidelines may cause delays or additional fees. The possible fees are listed below. We will only use these in cases where the return is unacceptable (we try to be as understanding as possible). If one of these fees is incurred, you will be emailed with a detailed explanation and photos showing the issue.
• Cleaning fee - $5.00 or Shipping fee (cost varies by package weight). This is only if item is returned with irreversible damage and needs to be sent back to customer.
• For the safety of our customers and team, sanitary items such as face masks, tube masks, and bandanas will not be accepted for return/exchange.
• We cannot cover shipping costs for items returned for a refund. This cost will be deducted from the refund when the return is processed. If you want to purchase your shipping label, here is a link to USPS.COM

• At this time, we have several third-party vendors carrying our brand at outdoor music festivals. These items are not eligible to be returned/exchanged online. Any returns/exchanges must be made at the vending booth prior to leaving the event.

• Once you're ready, follow this link to request the return and a shipping label through our RETURNS PORTAL you will need your order number and email address.
• Once your return request is approved, follow these easy steps to send your package back:
• Attach the return shipping label to the original packaging (or mailer of your choice)
• Follow this link to request a PICKUP OF YOUR PACKAGE by USPS

• All return packages are processed on Wednesdays and Thursdays of each week. If you are in a rush to receive an update, please reach out to our support team. You’ll receive an email confirmation once the return is completed.

• Feel free to continue with a return for store credit you will receive as a code to your email address. Once your return is complete, you may place your new order for the different item using the store credit.

• Please allow 1-3 business days for your refund to process back to the original payment method.

• Returns and exchanges processed through “Meta” are final. We are not able to make any changes once returns are processed.

• Yes, we offer GIFT CARDS  in various denominations. Gift cards can be purchased online and are delivered via email.

• Yes, our Loyalty Program rewards customers for purchases, referrals, and other actions. Sign up to start earning points.

• Apply to Model HERE: 

• RAGE NATION APPAREL is an online shopping experience.

There are two reasons for this:

1) Items sold at festivals often have premium prices due to extremely high overhead costs. Booth space and travel costs are expensive these days. That cost has to be covered by the price of the item. Fortunately, you won't have to pay shipping at a festival, and sometimes the "festival premium" ends up being less than postage. Plus, you don't have to wait for it to arrive in the mail. 

2) Sometimes, you'll see third-party vendors carrying our merchandise at festivals. That means they bought the merchandise at a wholesale price. Since they are a third-party and their costs look different than ours, they may need to set the price higher.

If your question hasn’t been answered please contact our customer support team at info@ragenationapparel.com. We will be happy to help answer any questions you may have.